Find answers to common questions or reach out directly.
Universal Remote controls Wi-Fi-connected TVs and streaming devices: Android TV / Google TV (Sony, TCL, Hisense, Philips and others), Roku, Samsung, LG, and Fire TV. Your iPhone and TV must be on the same Wi-Fi network.
Make sure your iPhone and TV are on the same Wi-Fi (not a separate guest network). Re-open the app so a fresh pairing code appears on the TV, then enter it in the app. If the TV is asleep, tap Wake. You do not need to change any TV settings.
No. Universal Remote pairs over your network using a code shown on the TV — you don't need to enable IP Control, developer options, or anything else.
Every TV you pair is saved. Tap the TV name at the top of the remote to switch between them, and rename them (e.g. "Living Room" or "Bedroom") so they're easy to tell apart.
No. A remote can't see your TV screen. The app only stores, on your phone, the apps you open and searches you run inside it — and you can clear or turn that off anytime in Settings.
Set a time limit; when it's up, the TV turns off and the app keeps turning it back off — even if someone uses the TV's own remote. It works while the app stays running and the phone is powered and on the same Wi-Fi.
A remote can send navigation keys and launch apps, but some TV system screens aren't exposed to remote apps on every TV, so the TV may simply ignore those commands.
Open the upgrade screen in the app and tap "Restore Purchases," signed in with the same Apple ID used for the original purchase.
Email us at admin@nextappfactory.com with the subject line "Universal Remote Feature Request" — we read everything.